Tenant services

Frequently asked questions

What owners and tenants ask us most: prices, renting, selling, taxes, utilities, rental insurance and building rules.

Owners: price and value

How much is my apartment in El Poblado worth?

It depends on the exact area, size, floor, age, condition, view, parking and shared amenities. The reliable way to know is to compare it with recent sales of similar properties nearby, not with asking prices. Note that the cadastral value on your property tax bill is usually well below market value.

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How much rent can I charge for my apartment in Medellín?

The market sets it: what similar properties in the same area and condition rent for. Housing also has a legal cap: monthly rent cannot exceed 1% of the property’s market value (Law 820 of 2003). Getting the price right from the start matters, because during the lease it can only rise with the CPI (IPC), once a year.

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Owners: renting out your property

How much does property management cost in Medellín?

Property management is charged as a percentage of the monthly rent. It covers finding and screening the tenant, the lease, rent collection, repairs and managing the rental insurance. The exact fee depends on the property.

Hand over management →
What should I do if my apartment is vacant?

Every empty month costs you: building fees, property tax and utilities keep running with no income. Check three things: price against today’s market, the photos and where it is listed, and the property’s condition (paint and small fixes go a long way). If a month has passed with no interest, it is almost always the price.

Rent out my vacant property →
How do I rent out an apartment without tenant problems?

Screen the tenant (income, history and references), back the rent with an insurance policy, sign a complete written lease and do an inventory with photos on move-in day. Professional management handles all of this, and acts if something goes wrong.

Hand over management →
How much does it cost to list my property?

Advice, the initial valuation and publishing are free. We only charge a commission when the property is sold or rented.

List my property →
Which municipalities do you cover?

The Aburrá Valley and eastern Antioquia: Medellín, Envigado, Sabaneta, Itagüí, Bello, Rionegro and La Ceja, among others.

Owners: selling your property

How do I sell an inherited apartment in Medellín?

First, the estate must be settled (sucesión) so the property is registered to the heirs on the title certificate. If all heirs agree, this can be done before a notary, which is usually faster than going through the courts. Once it is registered, all heirs (or their attorneys) sign the sale deed. Marketing can start while the estate is being settled.

Sell an inherited property →
How do I sell a property with a mortgage?

You can. Usually part of the buyer’s payment is used to pay off the loan: the bank issues a payoff letter and authorizes the mortgage release, which is signed at the notary together with the sale deed. If the buyer uses a mortgage too, the banks coordinate the disbursements. Ask your bank for the updated balance before setting a price.

Sell my property →

Tenants: requirements

What do I need to rent a property?

Your ID, proof of income (employment letter, bank statements or tax return) and an approved rental application. The review is done by the rental insurance company, which, depending on the case, approves it with or without a co-signer.

Can you ask me for a deposit?

No. Colombian Law 820 of 2003 prohibits requiring cash deposits or other real guarantees for urban residential leases. Valid guarantees include co-signers or insurance policies.

How much can the rent go up each year?

For urban housing, rent can be adjusted once every 12 months, and the increase cannot exceed the previous calendar year’s CPI (IPC). The tenant must be notified of the adjustment.

Can I have pets?

It depends on the lease and the building rules. Each property listing shows whether pets are allowed.

Browse properties →

Tenants: during the lease

Something broke. What should I do?

Report it as soon as possible with photos. Depending on the type of damage, either the owner or the tenant pays for the repair.

How to report a repair →
Can I sublet or transfer the lease?

No, unless the landlord expressly authorizes it in writing. Doing so without authorization is grounds to end the lease.

Tenants: moving out

Can I hand back the property early?

Yes, with three months’ written notice. If you leave before the lease ends, the law sets a penalty of three months’ rent, unless both parties agree otherwise.

Early termination →
How does handover work?

We check the property against the initial inventory. You must return it in the same condition, except for normal wear and tear, with proof of paid bills and all the keys.

Taxes

What taxes do I pay when I sell a property?

At the notary, 1% of the sale price is withheld as an advance on your income tax. If you owned the property for two years or more, the profit is taxed as an occasional gain (15%); for individuals, the profit on selling their own home is partly exempt. Notary and registration costs are split as buyer and seller agree. Confirm your case with an accountant.

Do I have to declare rental income?

Yes. Rent counts as income on your tax return if you are required to file. If the tenant is a company, it usually withholds tax at source from the rent. Keep receipts for building fees, property tax and repairs.

Who pays property tax (predial)?

The owner, even when the property is rented. It is a yearly municipal tax, and municipalities usually offer a discount for early payment.

Utilities

Who pays the utilities?

Usually the tenant, from the day they receive the property until handover. When the lease ends, they must show proof the bills are fully paid.

If the tenant doesn’t pay the utilities, is the owner liable?

As a rule, owner and tenant are jointly liable to the utility company. Law 820 of 2003 lets the owner avoid that liability by notifying the company of the lease and providing the required guarantees. That is why it pays to check the bills during the lease and require proof of payment at the end.

Rental insurance

What is rental insurance (póliza de arrendamiento)?

A policy that guarantees the rent if the tenant defaults. The insurer screens the tenant before the lease is approved and, if they stop paying, pays the owner while the property is recovered. In some cases the insurer also requires a co-signer.

What does it cover?

It always covers the rent. Depending on the coverage purchased, it can also cover building fees, unpaid utilities and damage to the property. Coverage and limits vary by policy.

Building rules (copropiedad)

Who pays the building fee (cuota de administración)?

The owner is responsible to the building. The lease can state that the tenant pays the regular fee along with the rent.

Who pays special assessments?

Usually the owner, because they fund works and investments in the building that raise the property’s value.

Must the tenant follow the building rules?

Yes. The building rules (Law 675 of 2001) apply to whoever lives in the property: quiet hours, pets, use of shared areas and moves. Fines are charged to the owner, who can pass them on to the tenant under the lease.

Other

How do I file a complaint or claim?

Use the PQRS form. Your request is logged with a date, and we reply to the email you give us.

File a PQRS →
How do you use my personal data?

Only to manage your relationship with us, as Colombian Law 1581 of 2012 requires. You can view, correct or ask us to delete your data.

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Last updated: September 24, 2026

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